Shop Policies

Business & Support Hours

Mon - Fri 10:00 am - 7:00 pm Pacific Time

Note: As a solopreneur, I appreciate my time off (especially on weekends)! And as a frequent camper, sometimes longer breaks will affect business hours and processing times will be extended. Therefore, a notice will be posted to let you know when it order fulfillment will resume.


Refund Policy for Physical Items that Require Shipment

All sales are final and we do not accept returns, refunds, or cancellations. 


Refund Policy for Digital Downloads

Due to the nature of the product, all digital download products are final and we do not accept returns, refunds, or cancellations. 

However, if you are experiencing a technical issue, such as receiving an incorrect file or having unexpected errors when trying to open or use the product, please contact us at within 3 days of the order date.

A technical issue DOES NOT include:

  • No longer needing the digital product
  • Not having the correct or required software to use the digital product
  • Not having enough knowledge or expertise to use the digital product
  • Purchasing the digital product on accident but our system shows it was downloaded
  • Purchase was made over 3 days ago


    Order Processing Times

    Orders are processed within 3-5 business days. Custom orders and designs may take longer and up to 5-7 business days.


    Shipping Information

    Your orders are shipped out of California, USA and at this time, we only ship within the United States. 

    All items are shipped via USPS First Class Package and real-time tracking is provided with all orders. You may track your order on our website or on USPS's website:

    Orders are shipped Monday - Friday (excluding holidays)


    Lost or Damaged Items

    Once your order has been dropped off with USPS, Contra Design Co is no longer responsible for lost or damaged items. However, if you received incorrect or missing items, please contact us!


    Invalid Address

    We are not responsible if the customer inputs an invalid address. If the item is returned back to us, it is the customer's responsibility to cover the fees for re-shipment.